CARFAX Canada FAQ

Q: What is CARFAX Canada?

CARFAX Canada is the global leader in vehicle history reports. We compile millions of data points from trusted sources like provincial DMVs, insurance companies, repair shops, and dealerships to create a complete history of your vehicle. Every CARFAX report helps you make an informed decision before purchasing a used vehicle.

Q: How does a CARFAX report work?

It's simple! Enter your vehicle's VIN (17 characters) on our website. Our systems instantly analyze our database of millions of records. In seconds, you get a detailed report containing accident history, maintenance, recalls, previous owners, and more. All information is verified and regularly updated.

Q: What is a VIN number?

The VIN (Vehicle Identification Number) is your vehicle's unique DNA. This 17-character code contains crucial information: manufacturer, model, year, manufacturing location, engine type, and more. You'll find it on the dashboard (driver's side), on the door jamb, or in your registration documents. Every vehicle has a unique VIN worldwide.

Q: Where can I find my vehicle's VIN?

The VIN is located in several places on your vehicle: 1) On the dashboard, driver's side (visible through windshield) 2) On the driver's door jamb 3) In the engine compartment 4) On your registration documents 5) On your insurance certificate. For recent vehicles, it may also be in the infotainment system.

Q: How much does a CARFAX report cost in Canada?

Our prices are the most competitive on the market: 1 report = $15 CAD, 3 reports = $39.99 CAD ($13.33/report), 5 reports = $59.99 CAD ($12/report). For professionals, we offer monthly subscriptions starting at $99.99 for 10 reports/month. All prices include HST and customer support. Secure payment by card or PayPal.

Q: Are there plans for professionals?

Absolutely! Our professional plans are designed for dealerships, mechanics, and auto experts: Starter Plan (10 reports/month) = $99.99, Business Plan (20 reports/month) = $179.99, Growth Plan (50 reports/month) = $399.99, Performance Plan (100 reports/month) = $699.99. Save 20% on annual plans. Priority support, advanced analytics, and API included.

Q: What payment methods do you accept?

We accept all secure payment methods: Credit cards (Visa, MasterCard, American Express), Debit cards, PayPal, Apple Pay, Google Pay. All payments are 256-bit SSL encrypted. For professionals, we also offer automatic monthly billing. No card data is stored on our servers.

Q: What is your refund policy?

The sale of CARFAX Canada reports is final and non-refundable. We cannot offer refunds because we are directly charged by CARFAX Canada for each generated report, with no possibility of return. Please verify carefully before ordering. For any questions, contact our customer support.

Q: What does a CARFAX report contain?

Your CARFAX report contains over 30 verification points: Accident history with details and photos, Maintenance and repairs performed, Number of previous owners, Mileage and odometer rollback detection, Unresolved safety recalls, Rental/taxi/fleet history, Flood, hail, or fire damage, Technical inspections, Ownership changes, Commercial use. Everything is verified and dated.

Q: Does the report show all accidents?

We show all accidents reported to our data sources: insurers, police, repair shops, etc. However, not all accidents are necessarily reported (e.g., minor accidents paid out of pocket). Our database covers 95% of significant accidents in Canada. If an accident doesn't appear, it doesn't guarantee there wasn't one.

Question 1

What is CARFAX Canada?

Question 2

How does a CARFAX report work?

Question 3

What is a VIN number?

Question 4

Where can I find my vehicle's VIN?

Question 5

How much does a CARFAX report cost in Canada?

Question 6

Are there plans for professionals?

Question 7

What payment methods do you accept?

Question 8

What is your refund policy?

Question 9

What does a CARFAX report contain?

Question 10

Does the report show all accidents?

Question 11

Is the maintenance history complete?

Question 12

How do you verify mileage?

Question 13

Are safety recalls included?

Question 14

Where does your data come from?

Question 15

Is your data accurate?

Question 16

Why is the report instant?

Question 17

Is my data secure?

Question 18

What do you do with my personal information?

Question 19

How do I contact customer support?

Question 20

What if the report doesn't display?

Question 21

Do CARFAX reports have legal value?

Question 22

Do you work with dealerships?