What is included in a CARFAX report?

A CARFAX report includes accident history, service records, ownership information, odometer readings, and title information.

How much does a vehicle history report cost?

Single reports start at $10. We also offer bundle packages with discounts for multiple reports.

Are CARFAX reports instant?

Yes, our reports are generated instantly after purchase and are available 24/7.

Privacy Policy

Last Updated: June 1, 2025

Our Core Privacy Principles

Your privacy is critically important to us. At CARFAXGO, we operate on a few fundamental principles:

We are thoughtful about the personal information we ask you to provide and collect.
We store personal information for only as long as we have a reason to keep it.
We aim for full transparency on how we gather, use, and share your personal information.
We do not and will not sell our users' data.

1. Who We Are and What This Policy Covers

This Privacy Policy applies to information we collect about you when you use our website, CarfaxGo.com, and any of our related services (collectively, "Services") for generating Canadian vehicle history reports. This policy explains how CARFAXGO INC. ("CARFAXGO", "we", "our") collects, uses, and shares information about you, along with the choices you have with respect to that information.

2. Information We Collect

We only collect information about you if we have a reason to do so—for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from two sources: information you provide to us and information we collect automatically.

2.1. Information You Provide to Us

Basic Account Information: We ask for basic information to set up your account, such as your name and email address.
Vehicle Information: We collect the Vehicle Identification Numbers (VINs) you submit to generate vehicle history reports.
Payment and Transaction Information: We collect information related to your purchases, such as billing details. Payment information itself (e.g., credit card numbers) is collected and processed directly by our third-party payment processor, Stripe. We do not store your full credit card information.
Communications with Us: You may provide us with information when you communicate with our support team, such as a copy of your messages and your contact information.

2.2. Information We Collect Automatically

Log Information: Like most online service providers, we collect information that web browsers typically make available, such as browser type, IP address, language preference, referring site, and the date and time of access.
Usage Information: We collect information about your usage of our Services. For example, we track which reports are generated and which features are used to help us improve our platform.
Location Information: We may determine the approximate location of your device from your IP address. We use this for purposes like security (e.g., flagging suspicious logins) and analytics.
Cookies & Tracking Technologies: We use cookies to help us identify and track visitors, usage, and access preferences for our Services. You can control the use of cookies at the individual browser level.

3. How and Why We Use Your Information

We use information about you for the purposes listed below:

To Provide our Services: To set up and maintain your account, generate vehicle history reports, and process payments.
To Improve our Services: By monitoring and analyzing how users interact with our Services, we can identify areas for improvement and new features.
To Ensure Safety and Security: To protect our Services and users by detecting security incidents, fighting spam, and protecting against malicious or fraudulent activity.
To Communicate with You: To email you with important updates about your account, ask for feedback, or share tips. You can opt out of marketing communications at any time.

4. Legal Bases for Collecting and Using Information

For users to whom this may be applicable (e.g., under GDPR or similar regulations), our legal grounds for processing your information are: (1) it is necessary to fulfill our commitments to you under our Terms of Service; (2) you have given us your consent; (3) it is necessary for compliance with a legal obligation; or (4) we have a legitimate interest in using your information, such as to improve and secure our Services.

5. How We Share Information

We do not sell our users' private personal information. We share information about you in the limited circumstances spelled out below:

Third-Party Vendors: We share information with third-party vendors who need the information to provide their services to us, such as payment processors (Stripe) and cloud hosting providers.
Legal and Regulatory Requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
Business Transfers: In connection with any merger or sale of company assets, user information would likely be one of the assets that is transferred. We would ensure the new entity continues to honor this Privacy Policy.
With Your Consent: We may share and disclose information with your consent or at your direction.

6. Data Security

While no online service is 100% secure, we work very hard to protect your information against unauthorized access, use, alteration, or destruction. We take reasonable measures to do so, including monitoring our services for potential vulnerabilities.

7. Data Retention

We generally discard information about you when it's no longer needed for the purposes for which we collected it and we're not legally required to keep it. For example, we keep server logs for a limited period before deleting them.

8. Your Rights & Control

You have several choices available when it comes to your information:

Limit the Information You Provide: You can choose not to provide optional account information.
Access and Update Your Information: You can access and update your account information through our service dashboard.
Delete Your Account: You have the right to request the deletion of your account and personal information.
Opt-Out of Communications: You can opt out of receiving promotional messages from us by following the instructions in those messages.

9. Note for Canadian Users

If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). These rights include accessing your personal information, correcting inaccuracies, and withdrawing consent. To exercise these rights, please contact us.

10. International Data Transfers

Because our Services are offered worldwide, the information about you that we process may be transferred to and stored in countries other than your own. We take measures to protect your information in accordance with this policy, regardless of where it is processed.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have, we will take steps to delete it.

12. Changes to This Policy

We may change this Privacy Policy from time to time. We encourage visitors to frequently check this page. Your continued use of the Services after any change will constitute your acceptance of such change.

13. Contact Us

If you have any questions about this Privacy Policy, please contact CARFAXGO INC. at sales@carfaxgo.com.